Effective Date: March 7, 2026  |  Last Updated: March 7, 2026

Welcome to the website of Leadway Technical Services LLC, doing business as Leadway Technology (“Leadway Technology,” “we,” “us,” or “our”). By accessing or using our website at leadwayit.com, scheduling appointments, or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Services

Leadway Technology provides IT services and consulting to small businesses, including but not limited to:

• Managed IT services and technical support
• Cybersecurity assessments and compliance consulting
• Network design, implementation, and management
• Cloud services and migration
• Hardware and software procurement and deployment

Specific services, deliverables, pricing, and terms will be outlined in individual service agreements, proposals, or statements of work entered into between Leadway Technology and the client.

2. Appointment Scheduling

Our website offers the ability to schedule a Free IT Assessment through our online booking system powered by Microsoft Bookings. By scheduling an appointment, you agree to the following:

• You will provide accurate contact information, including a valid phone number.
• You will receive a confirmation call the morning of your scheduled appointment. If we are unable to reach you and confirm your attendance, the appointment will be automatically cancelled.
• We reserve the right to reschedule or cancel appointments at our discretion with reasonable notice.
• Free IT Assessments are complimentary consultations and do not constitute a binding service agreement.

3. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website. Prohibited behavior includes but is not limited to:

• Attempting to gain unauthorized access to our website, servers, or systems
• Using the website to transmit any malicious software or harmful code
• Reproducing, duplicating, or copying any content from our website without express written permission
• Using automated tools (bots, scrapers) to access or interact with the website

4. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Leadway Technology or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

5. Service Agreements

These Terms and Conditions govern your use of our website and general engagement with our business. Specific IT services are subject to separate service agreements, which may include:

• Managed Services Agreements (MSA)
• Statements of Work (SOW)
• Non-Disclosure Agreements (NDA)
• Service Level Agreements (SLA)

In the event of a conflict between these Terms and Conditions and a specific service agreement, the service agreement shall prevail with respect to the services covered by that agreement.

6. Payment Terms

Payment terms for services are outlined in individual service agreements and invoices. Unless otherwise specified:

• Invoices are due within 30 days of the invoice date (Net 30).
• Late payments may be subject to interest charges as permitted by applicable law.
• We reserve the right to suspend services for accounts with outstanding balances exceeding 60 days past due.

7. Limitation of Liability

To the maximum extent permitted by law, Leadway Technology shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with:

• Your use of or inability to use our website or services
• Any errors, omissions, or inaccuracies in content
• Any unauthorized access to or alteration of your data
• Any third-party conduct or content

Our total liability for any claim arising out of or related to these terms or our services shall not exceed the total fees paid by you to Leadway Technology in the twelve (12) months preceding the claim.

8. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis. Leadway Technology makes no warranties, express or implied, regarding the website or services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components.

9. Indemnification

You agree to indemnify, defend, and hold harmless Leadway Technology, its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of our website, violation of these Terms and Conditions, or infringement of any third-party rights.

10. Confidentiality

Both parties acknowledge that in the course of business, they may have access to confidential information. Each party agrees to maintain the confidentiality of such information and not to disclose it to third parties without the other party’s prior written consent, except as required by law or as necessary to perform the agreed-upon services.

11. Termination

We reserve the right to terminate or suspend your access to our website at any time, without prior notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users, us, or third parties. Termination of website access does not affect any existing service agreements, which are governed by their own terms.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved in the courts located in Shelby County, Tennessee.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with a revised “Last Updated” date. Your continued use of our website after such changes constitutes your acceptance of the updated terms.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Us

If you have questions about these Terms and Conditions, please contact us: