Remote Support

Start a remote support session

Download and run the secure support tool below. It opens a small window showing a session ID and a one-time password — read those to your Leadway technician and we’ll connect. Nothing stays running in the background; close the window any time to end the session.

Step 1 · Download

Get the support tool

Choose your operating system. It’s the official, code-signed RustDesk client, pre-configured to connect securely to Leadway.

Windows Detected

Windows 10 or 11

Download for Windows

Signed · nothing installed permanently

macOS Detected

macOS 11 or newer

Download for Mac

Right-click → Open the first time

Step 2 · Connect

What happens next

Open the downloaded file. Windows: if your PC asks, choose Yes or Run. Mac: right-click the file → Open → Open.

A small window appears showing Your ID (9 digits) and a one-time password.

Read the ID and password to your Leadway technician — over the phone or on your support ticket.

Approve the connection if prompted. Close the window any time to end the session.

Need a hand getting connected?

Call us and we’ll walk you through it — or reply to your support email and we’ll take it from there.

Call (901) 410-4121 Contact us