Effective Date: March 7, 2026  |  Last Updated: March 7, 2026

Leadway Technical Services LLC, doing business as Leadway Technology (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website leadwayit.com or engage our IT services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name, email address, phone number, and mailing address
• Company name and job title
• Information provided when scheduling appointments through our booking system
• Information included in support requests or service inquiries
• Billing and payment information

Technical Information

When you visit our website, we may automatically collect certain information, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device information and screen resolution

Client IT Environment Data

In the course of providing managed IT services, cybersecurity assessments, and technical support, we may access, collect, or process data from your IT environment, including but not limited to:

• Network configurations and device inventories
• System logs and performance data
• Security event data and vulnerability information
• User account information and access logs

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our IT services
• To communicate with you about services, appointments, and support requests
• To send appointment confirmations and reminders
• To process billing and payments
• To monitor and protect the security of your IT environment
• To comply with legal obligations and industry regulations
• To improve our website and user experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in delivering our services (e.g., remote monitoring and management platforms, cloud service providers, billing systems).
• Legal Requirements: We may disclose information when required by law, subpoena, or legal process.
• Business Protection: We may disclose information to protect the rights, property, or safety of Leadway Technology, our clients, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure access controls, and regular security assessments. However, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Client service data may be retained for the duration of our business relationship and for a reasonable period thereafter as required by applicable regulations.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal data
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal data
• The right to opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our website.

8. Third-Party Links

Our website may contain links to third-party websites or services, including our appointment scheduling system powered by Microsoft Bookings. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: